Dashboard Designs
My Role:
User flows, Wireframing, Interface design
Introduction:
This UX case study delves into the conceptualization and early design phases of a Hotel Management Dashboard. The project was initiated to address the complex task of managing data within the dynamic hospitality industry. By centralizing and simplifying data tracking, this dashboard aimed to assist hotel professionals in monitoring key performance indicators (KPIs) efficiently. The case study outlines the concept, objectives, and the design process, including the creation of three distinct user-specific dashboards.
Concept/Story:
In the hospitality industry, effective data management is essential. Tracking various KPIs such as occupancy rates, utility costs, and customer satisfaction ratings can be overwhelming. The concept behind this project is to ease the burden by creating a unified Hotel Management Dashboard. This platform would serve as a central hub, aggregating crucial metrics and streamlining data tracking.
Aims and Objectives:
The objectives of the Hotel Management Dashboard project include:
Centralization of Data: Bringing together both local and corporate data sources to provide a comprehensive view.
Role-Based Access Control: Ensuring that users can access information based on their roles and permissions.
Task Automation: Implementing task distribution among employees based on scheduled jobs to improve efficiency.
Remote Accessibility: Enabling access to corporate information from anywhere, offering flexibility and convenience.
Design Process:
The design process commenced with these core steps:
User Journeys: The team created user journeys for three key user roles: General Manager, Housekeeper, and Cleaner. These journeys helped to identify specific user needs, features, and interactions required for each role.
Three Tiered Dashboards: To cater to different user roles, three distinct dashboards were designed: Cleaner Dashboard, Housekeeping Dashboard, and Manager Dashboard. Each dashboard would offer relevant features and information tailored to the specific responsibilities of the user.
Customizable Dashboards: The overarching design goal was to craft customizable dashboards for each user role. These dashboards aimed to provide easy access to critical data and real-time KPI tracking.
Project Pause: Regrettably, the project had to be temporarily halted due to an increased workload on the development team. At this stage, the project had reached the wireframing phase.
Designed Three Dashboards:
Cleaner Dashboard: This dashboard focused on features and data relevant to the Cleaner role, emphasizing ease of use and task management.
Housekeeping Dashboard: Designed for Housekeepers, this dashboard provided tools for managing room turnover and cleanliness, as well as guest requests and schedules.
Manager Dashboard: The Manager Dashboard catered to high-level decision-makers, offering comprehensive data visualization, financial analytics, and performance metrics.
Conclusion:
The Hotel Management Dashboard project, although currently on hold, holds significant promise for the hospitality industry. The concept of role-based, customizable dashboards has the potential to revolutionize data management in the sector. The design process, including the creation of three tailored dashboards, lays the groundwork for a powerful tool that can enhance efficiency and decision-making within hotel management. Future phases will involve development, testing, and refinement to bring this invaluable resource to fruition.
Disclaimer: The project discussed herein was undertaken as a part of the Little Studio team. The rights to this project are jointly owned by the client and the studio. This case study is presented solely to showcase my individual contributions to the project.
